6 Ways to Recession-Proof Your Business

Yes, it’s coming, whether you like or not, at some point this economy is going to shift. Depending on which economist you follow, it looks like the downturn will hit somewhere around end of 2020 beginning of 2021. Now before you put this article down because it’s beginning to sound like doomsday, realize that a down shift in the economy is not necessarily a bad thing. Over the course of your business lifetime, and [...]

Are You Driving Customers Away?

Three Strategies To Keep Your Customers From The Competition  I am an instant gratification person! The moment I decide I want or need something, I want to get it, buy it, or find it! So shopping online, for me, has never been a great option. That whole waiting 24-hours seems like a lifetime. That is especially true when it comes to shopping at the holidays. Now, to be honest, I do not [...]

Top 8 New Year’s ReSOLUTIONS

Happy New Year! Are You Ready for Success in 2018? Every New Year, we share the trends and the strategies that will drive growth in the coming year. We discuss what precisely you need to be doing to position your business and your team to surpass your goals and reach new levels of performance.  These are the SOLUTIONS that create serious growth in 2018!  8 New Year’s ReSOLUTIONS!  Voice Of The Customer  [...]

Happy Holidays!

3 Things To Remember This Holiday Season ~ Family, Friends and Giving Back. Hard to believe it is almost here, that holiday season we wait for all year. The time to take a break from work, spend a little more time with family and friends, and just relax and enjoy the most important things in life, the reasons we work so hard. So as you get ready to wind your business down, [...]

4 Sales Strategies To Get Out Of The Price War

Winning the price war comes when during the sales process your clients know the value and outcomes they will be getting and price isn’t even mentioned. We own a second home in Charleston, South Carolina that we rent out during the summer months. For the past year we have been very unhappy with our current property manager. Our home is just not cared for or rented out at the level we would [...]

The Perfect Storm

How To Build A Solid Succession Plan Do you know what keeps top leaders up at night? Talent! How to find them, where to find them, how to keep them, how to develop them, and how to build a solid succession plan. (We’re in the Worst Talent Shortage Since 2007 article)   “Succession planning has always been a challenge for every businesses and organizations, but in today’s market conditions, it seems to [...]

Why Empathy Matters!

Empathy? Typically, not the first term that comes to mind when we think about leadership or sales, right? Not exactly a traditional business term or strategy. Well, leading and selling today are anything but traditional. And if you want to succeed, then you need to get out of your box and take a new approach – one that includes a little empathy. Let me explain. This past week, I was leading a [...]

How To Get Rid Of A Prospect

4 Simple Strategies to Professionally Move On The challenge with sales, well one of the challenges, is that no matter how much googling, research or asking around you do, you never know how qualified a prospect really is until you have an actual conversation with them. We have all been there, we have done our due diligence, put in the time, only to find out in that first call that this prospect [...]

Why Your Customer Service Strategy is Failing

 Okay, that title is a bit strong, I agree. But, I wanted to get your attention. I want to talk about customer service - why it is vital to your success, and why so many organizations are going about it all wrong. These past few weeks I have been traveling, keynoting and consulting in Southeast Asia. Working for organizations and associations in Singapore, Bangkok and Cambodia. An amazing experience, complete with adventure, [...]

4 Strategies To Build Your Best Team Ever!

I was doing a motivational keynote for a national insurance company in California. The topic was Defy Marketplace Gravity – Strategies To Succeed No Matter What This Economy Does. Later that day, one of the agents stopped me in the hall to ask a question. Let me tell you because he was remarkable. I was shocked when he shared with me that he was 71 years old. I couldn’t believe it I [...]

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