Why Your Customer Service Strategy is Failing

 Okay, that title is a bit strong, I agree. But, I wanted to get your attention. I want to talk about customer service - why it is vital to your success, and why so many organizations are going about it all wrong. These past few weeks I have been traveling, keynoting and consulting in Southeast Asia. Working for organizations and associations in Singapore, Bangkok and Cambodia. An amazing experience, complete with adventure, [...]

Customer Relationships Must Come First

Forget The Short Sale! No sorry, this is not an article about strategies to get out from under mortgage debt and sell your home quickly. It is quite the opposite. It is an article about how to take the stress out of the selling process, and put the focus back on customer relationships. For anyone who knows me this will not come as a shock. I am not what you would call [...]