It's no secret that building customer loyalty is essential for the long-term success of any

What Netflix Can Teach You About Building Customer Loyalty

Reports of continuing economic uncertainty and shifts in our marketplace are all over the media.

Overcoming Economic Uncertainty – 3 Simple Steps to Succeed In Today’s Ever-Changing Marketplace

Last week, I was doing some research for a sales keynote I am delivering this

How to Consistently Hit Your Sales Goals with 3 Strategies Guaranteed

Far too often, we think about building a culture of succession as a C-Suite problem.

How To Build A Culture Of Succession in 3 Easy Steps

Last week my friend and professional colleague Lois Creamer posted a great article on her

Why Your Succession Plan Is Failing: 3 Ways to Ensure Succession Plan Success

Last week, I was asked to speak at an event for disadvantaged youth. I was

3 Powerful Strategies To Build Your Confidence NOW!

I am going to label 2023 the year of transformation. It’s going to take some

How To Solve The Three Biggest Challenges Leaders Face In 2023 – 4 Clear Steps

For most companies (including mine!), your biggest asset and your biggest expense is staffing. Face

5 Critical Employee Engagement Trends for 2023 and What You Need to Know

If you’re anything like me, you are looking at 2023 and thinking this is going

4 Essential Strategies You Need to Close One More Sale Each Month in 2023

This past week I accepted a new coaching client: a Senior Level Manager, smart, capable

Can Confidence Be Built – 3 Reliable Steps to Boosting Confidence

What a challenging holiday season this has been. We’ve dealt with shipping delays impacting gifts,

3 Big Southwest Airlines Meltdown Mistakes And How You Can Avoid Them

As you might expect, 2023 promises to be another interesting year. Rising interest rates, global

Drive Profits In 2023 – 8 New Year’s reSOLUTIONs You Need to Grow and Succeed